Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Prescriptions
- New
12/11/2019
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 11th December 2019. Electronic prescriptions help save the NHS money. You wi Read more
Healthier You: NHS Diabetes Prevention Programme
- New
23/10/2019
You have taken an important first step and found out you are at high risk of Type 2 diabetes. The NHS Diabetes Prevention Programme will help you take control of your health, supporting you to make changes to your diet, weight and the amount of exerc Read more
Update your Details
22/10/2019
Important Patient Notice
26/09/2019
Online Services
29/05/2019
South Cotswold Improved Access Appointments
29/05/2019
Cirencester Health Group Merger
29/05/2019
Dementia Awareness
28/05/2019
Social Prescribing
28/05/2019
Transformation of General Practice
28/05/2019
Locality Development Plan
28/05/2019
Frailty Service
28/05/2019
24 ECG Service
28/05/2019
New Patients
12/01/2019

Cirencester Health Group
CQC Inspected and Rated
Good

Cirencester Health Group

The Avenue Surgery is currently OPEN.

St Peter's Road Surgery is currently OPEN.

News

Cirencester Health GroupCQC Inspected and RatedGood

Cirencester Health Group

The Avenue Surgery is currently OPEN.

St Peter's Road Surgery is currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

Cirencester Health Group
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):