How to Request an Appointment

You can request an appointment in the following ways:

We offer a range of pre-bookable and urgent appointments at the surgery to try to accommodate all our patients’ needs.

These can be booked in person, by phone or online. In addition, there are weekday evening and weekend appointments available at the surgery or another surgery or at Cirencester Hospital. Find out more about the improved access service.

View our leaflet to find out more about our Appointment System. 

Cancelling Appointments

Please let us know as soon as possible if you are unable to make your appointment.

Appointment Length

Appointments are usually 15 minutes long.

Only one major or two minor problems may be dealt with during a 15 minute slot, if you have more issues then the doctor or nurse may ask you to book for a further appointment. This is so that we can deal with all of your problems in a safe and effective manner.

The time of the doctors and nurses is limited and they may have many patients to see. Please do not delay them without good reason. There are, however occasions when you or another patient needs a longer consultation. Sometimes this will delay your appointment. Please take this into account when you are waiting.

Appointments are for one person only and should not be made for more than one person.

Improved Access Appointments

You may be offered an ‘Improved Access’ appointment, these doctor appointments are available across the South Cotswold locality every weekday evening until 20:00 (except on bank holidays) and doctor and nurse appointments are available on a Saturday morning. If you are offered one of these appointments you might be seen in any one of the other South Cotswold surgery locations.

Telephone Appointments

Telephone appointments generally make up the first hour of the GP’s clinic, the doctor will endeavour to phone you back during their clinic time.

Please remember these appointments are for telephone calls only – do not come to the surgery to see the doctor, unless you have a pre-booked appointment.

It is not possible to book a telephone appointment on-line.

Please note:

  • During part of each day our phone is manned by Message Link, a company who provide an emergency message service. At these times Message Link will contact the surgery for you if you need a doctor urgently; otherwise they will tell you when the phones will be transferred back to us and ask you to ring then.
  • Occassionally the surgery is closed for an afternoon for staff training. Notices are put up on the door and on our website. During these times the message service will pass urgent messages on to our emergency doctor. We apologise if this causes you any inconvenience but it is the most efficient way to ensure staff are kept up to date.